Contact

FAQ

Frequently Asked Questions

• Brewery tour
• Tasting
• Bar
• Business event / Teambuilding
• sponsorship
• promotional gifts
• job opportunities
• Practical information
• Sales
• Covid-19

Is it mandatory to book the visit online?

Nothing is mandatory, everything is allowed. If you don't feel like booking online in advance or you prefer to come to the brewery out of the blue, that's no problem. You can always buy a ticket on the spot. Then you can immediately start your visit. Tip: Saturday afternoons are usually nice and busy. If you prefer to take it a bit easier, consult our opening hours above. It is mandatory to book the visit online when you come with 15 people or more. With the payment confirmation you can pick up your tickets at reception. Gift certificate or voucher? You can simply hand it in at the reception on the day of your visit without prior reservation.

How long does it take to do the brewery experience?

As long as you want. You will spend approximately one hour in the exhibition areas. And then you can enjoy a snack and a drink in our bar. To quench your thirst from all that adventure, but also to expertly taste all our beers.

What exactly does a brewery visit at De Koninck entail?

Our interactive brewery tour will fully immerse you in the world of our City Brewery. It will be educational, fascinating, but above all very amusing. In various themed rooms you will learn everything about Antwerp as a beer city, Belgian beers and the complete brewing process. Numerous interactive encounters and audiovisual effects provide a 360 ° total experience. Don't be alarmed if you suddenly find yourself in the middle of the action: you can feel the unique dynamics of our brewery on the four-meter-high bridge in the brewery hall. Such an adventure gets you get thirsty! No problem: we will treat you to a delicious beer before and during your visit.

Is there a guide during the brewery visit?

Thanks to the interactive and audiovisual effects, a guide is not necessary during the brewery tour. Do you speak French, English or German? No problem! Everything is always subtitled in 4 languages.

What are the opening hours?

You can find the opening hours on the following websites:

TOUR

BAR

SHOP

Is the brewery tour also accessible for people with a disability?

Of course! Everyone can enjoy our tour. We received an A + label from Tourism Flanders. The A + label means that our brewery meets strict accessibility standards and is accessible in a comfortable and independent manner.

In addition to the tour and the included tasting, can we also taste other beers?

Yes of course! In our bar you can taste our entire family of beers. Tripel d'Anvers, Wild Jo, Lost in Spice, Bolleke, ... But our extensive family of Duvel Moortgat beers are also available here. The more the merrier. Hungry? For a small price you can try the delicacies of our craftsmen at the brewery. Cheeses from Cheese Affiners Van Tricht, meat from Butcher’s Store, nuts from Jitsk, ...

I would like to take a brewery tour in group. When and how should I make a reservation for this?

Are you coming to the brewery with more than 15 people? Please fill out the contact form below and include the desired date, time, number of people and type of tasting (with or without tour). Are you coming with less? Then you don't have to make a reservation and you can buy tickets at the box office. You can buy your tickets directly online here

Can I reserve a table in the bar?

Unfortunately, it is not possible to reserve a table in our bar. But don't worry, if there is no room in our bar, there is surely room at our neighbors. The City Brewery is home to many cozy bars or tasty restaurants.

Where can we park when we visit the brewery?

We have two paying car parks at the beginning of Boomgaardstraat (next to our brewery and opposite, next to Velodome). Are you coming with a coach? Then there is room for getting in and out at our loading and unloading area on Mechelsesteenweg. Tip: watch out for passing cyclists while getting out!

I would like to organize an event at the brewery, who should I contact for this?

Be sure to check out our page for corporate events and private parties. If you would like more information, please fill out the contact form below, stating the desired date, the number of people and an agenda with the course of the event. We will then make you an optional offer.

Nom

Prénom *

Nom de famille *

Adresse E-mail *

Remplissez votre adresse e-mail pour que nous puissions vous contacter.

Date souhaitée *

Programme de l'événement *

Oui, je souhaite être informé des nouvelles de la Brasserie.

Envoyez

What are the payment options?

We work cashless in our ticket shop, bar and gift shop. Tickets and other purchases on the spot are only possible by card.

I want to cancel or move an existing reservation

Tickets are unfortunately non-refundable, but will remain valid for 1 year. As soon as you have found a new date, you may fill out the contact form below. We will then send you a confirmation by email that your reservation has been rescheduled.

Name

First Name *

Last Name *

E-mailadress *

booking number *

Original booking date *

New booking date *

new time slot *

11:00 - 11:3011:30 - 12:0012:00 - 12:3012:30 - 13:0013:00 - 13:3013:30 - 14:0014:00 - 14:3014:30 - 15:0015:00 - 15:3015:30 - 16:0016:00 - 16:3016:30 - 17:0017:00 - 17:30

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

I would like to book a group visit and pay by invoice (for companies only).

Would you like to make a reservation for a group visit with a company and pay by invoice? Please fill out the contact form below, stating the date, time, number of people and billing details. We will then schedule the visit for you manually and send you a confirmation by e-mail.

Name

First Name *

Last Name *

E-mailadress *

Desired date  *

Starting time *

Choose11:0011:1511:3011:4512:0012:1512:3012:4513:0013:1513:3013:4514:0014:1514:3014:4515:0015:1515:3015:4516:00

Amount of people *

Invoicing data *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

I made a reservation but did not receive a reservation confirmation.

You will receive an email from [email protected] after making a reservation. Did you not receive this e-mail? Please check your spam folder, the e-mail might have ended up there. Still haven't found it? Fill out the form below with the date and name you reserved for, and we will send you the reservation confirmation again.

Name

First Name *

Last Name *

E-mailadress *

Date and time of reservation *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

I have a Bongo voucher or other voucher, how can I make a reservation?

Even if you are in possession of a discount coupon or voucher, it is best to reserve a time slot in advance. You choose the rate 'reservation without ticket' at €0, so you don't have to pay anything. On the day of your visit, bring the voucher to reception.

Other question about our brewery tour?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

What are the payment options?

We work cashless in our ticket shop, bar and gift shop. Tickets and other purchases on the spot are only possible by card.

I want to book a tasting with a company.

Please fill out the contact form below and include the desired date, time, number of people, type of tasting (with or without tour) and your billing information.

Name

First Name *

Last Name *

E-mailadress *

Desired date  *

Starting time *

Choose11:0011:1511:3011:4512:0012:1512:3012:4513:0013:1513:3013:4514:0014:1514:3014:4515:0015:1515:3015:4516:00

Number of persons *

Type of tasting *

Meet the crafts cheeseMeet the crafts meatMeet the crafts chocolateMeet the crafts mixMeet the crafts mini

Add tickets for brewery tour.

Invoicing data *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

How far in advance do I need to book for Meet the Crafts?

Reservations must be made at least 1 week in advance.

Other question about our tastings?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

What are the payment options?

We work cashless in our ticket shop, bar and gift shop. Tickets and other purchases on the spot are only possible by card.

How long can I store my crowler?

Freshly tapped beer is also something you drink fresh. Our crowlers can be consumed within 7 days. Order your crowler now through this link.

Other question about our bar?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

I would like to organize an event at the brewery, who should I contact for this?

Be sure to check out our page for corporate events and private parties. If you would like more information, please fill out the contact form below, stating the desired date, the number of people and an agenda with the course of the event. We will then make you an optional offer.

Nom

Prénom *

Nom de famille *

Adresse E-mail *

Remplissez votre adresse e-mail pour que nous puissions vous contacter.

Date souhaitée *

Programme de l'événement *

Oui, je souhaite être informé des nouvelles de la Brasserie.

Envoyez

Other question about events at Antwerp City Brewery?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

Who do I contact for questions about sponsorship, sales and marketing?

If you have any questions about marketing, sales and sponsorship, we would like to refer you to our Duvel Moortgat head office. Fill in this application form for this.

Other question about sponsorship?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

Do you sell merchandise via a web shop?

Unfortunately we do not yet have a webshop. Merchandise is exclusively available in our shop in the brewery. The perfect excuse to plan a visit to our city brewery!

Can you send merchandise?

Unfortunately, we do not send out merchandise. Our shop items are exclusively available through our shop in the brewery. The perfect excuse to plan a visit to our city brewery

I live abroad and would like to order a beer from your assortment, is this possible?

Nice to see such enthusiasm from abroad! Unfortunately, we don't send anything ourselves. Sales are always through a beer dealer and never directly.

I want to buy business gifts for my company.

Please fill out the contact form below, specifying the number of gifts, the budget per gift and possibly some items you definitely want included.

Name

First Name *

Last Name *

E-mailadress *

Amount of gifts *

budget per gift  *

Items you definitely want to include

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

Other question about our shop?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

What are the opening hours?

You can find the opening hours on the following websites:

TOUR

BAR

SHOP

Is the brewery easily accessible by public transportation?

Absolutely! Antwerp-Berchem station is a 10-minute walk from the brewery, streetcar and bus stops are right outside the door (stop 'Harmonie') and there is a VELO station next to the brewery.

What are the prices of parking?

The first 3 quarters are free, after that you pay 1.2 euros/hour.

Other practical question?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

I would like to order beer.

You can always buy beer in the shop of our brewery. If you wish to have a large order delivered for your company, event or association, this must always be done via a drinks shop. Please contact your local liquor store, they will be happy to help you.

I am a hospitality professional and want to offer beers from De Koninck in my business.

Fantastic news! Please fill out the contact form below and our team of representatives will be in touch with you.

Name

First Name *

Last Name *

E-mailadress *

Message *

Please enter your comments.

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

Other question regarding the sale of our beers?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit

Do I need to wear a mouth mask during my visit to Antwerp City Brewery?

It is no longer manditory to wear a mask in our brewery.

Do I need a Covid Safe Ticket to follow the brewery tour?

No Covid Safe Ticket is required for the brewery tour. Wearing a mouth mask is also no longer mandatory at the brewery.

Do I need a Covid Safe Ticket to have a drink at the bar?

You do not need to present a Covid Safe Ticket to have a drink at our bar. Wearing a mouth mask is no longer mandatory at the brewery site.

Other question about Covid-19?

Please fill out the contact form below and we will get back to you as soon as possible.

Name

First Name *

Last Name *

E-mailadress *

Your question *

Yes, I would like to get informed about news from Antwerp City Brewery

Submit